job summary : Responsibilities :

Responsibilities :

• Initial point of contact for employees calling into the Employee Contact Center with HR-related questions or concerns
• Quickly analyze employee inquiries and utilize system resources to provide accurate guidance or resolution
• Demonstrate patience and ability to remain calm under stressful situations
• De-escalate situations through the use of effective communication techniques and involve supervisor as necessary
• Maintain employee privacy where appropriate and follow defined standard and protocols for security and confidentiality

What you'll have :

• Associate’s degree
• 2 years of experience in a Contact Center or Human Resources team environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Superior written and verbal communication skills
• Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar

Training Schedule :

• First 4 weeks of training 8am-5pm Monday-Thursday, and 8am-4pm Friday
• Last 2 weeks of training times vary anytime between 7am-6pm Mon-Thurs, and 7am-4pm Friday

Post-Training Shifts available between the following hours :

• 7am 6pm (M-TH)
• 7am 4pm (F)

This is a HYBRID role - Mon / Wed / Thu will be in office and Tue / Fri will be remote

Skills : Empathy, Active Listening, Follow-up, Customer Service, Call Center Support, Human Resources Support, Telephone Etiquette Experience : Experienced2 year(s)

responsibilities :

• Initial point of contact for employees calling into the Employee Contact Center with HR-related questions or concerns
• Quickly analyze employee inquiries and utilize system resources to provide accurate guidance or resolution
• Demonstrate patience and ability to remain calm under stressful situations
• De-escalate situations through the use of effective communication techniques and involve supervisor as necessary
• Maintain employee privacy where appropriate and follow defined standard and protocols for security and confidentiality

What you'll have :

• Associate’s degree
• 2 years of experience in a Contact Center or Human Resources team environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Superior written and verbal communication skills
• Ability to type 50 or more words per minute with excellent spelling, punctuation, and grammar

Training Schedule :

• First 4 weeks of training 8am-5pm Monday-Thursday, and 8am-4pm Friday
• Last 2 weeks of training times vary anytime between 7am-6pm Mon-Thurs, and 7am-4pm Friday

Post-Training Shifts available between the following hours :

• 7am 6pm (M-TH)
• 7am 4pm (F)

This is a HYBRID role - Mon / Wed / Thu will be in office and Tue / Fri will be remote

qualifications : Experience

Experience

• Experienced
• 2 years

Education

• Associates (required)
skills :
• Empathy
• Empathy
• Active Listening
• Follow-up
• Customer Service
• Call Center Support
• Human Resources Support (2 years of experience is preferred)
• Telephone Etiquette
1 day ago